Frequently Asked Questions!
Q. What is AnimeSpice Store?
A. Hello, my name is Marian, also known as AnimeSpice, which is my artist name. I am an 'anime', or 'Japanese cartoon, artist and the founder of AnimeSpice Store. As a designer, I love to take my art and come up with fun and interesting products and gift items to share, which is what adorns the virtual walls of this store. You can find many unique and high-quality pieces here and also at a reasonable price too. Just take a look at the menu to see for yourself!
Q. Where do you ship?
A. As of right now, we only ship within the US including Hawaii and Alaska. We do not ship to any other countries.
Q. What are your shipping rates?
A. Order totals ranging from $1 - $26.99 equals $4.99 for shipping. For orders $27 and up, you get FREE shipping (except on select items). Delivery time ranges from 7 - 10 days, though the average shipping time for items is within 7 days. The speed of the delivery can depend of the time of year, such as holidays or major events. Time in transit may average 2 weeks around this time.
Q. What is your policy on damaged items and returns?
A. Sorry, we do not accept returns. In addition, we pack our items as safely as we can, but we cannot predict the kind of treatment a package will go through while it is being shipped, so we cannot be held responsible for damaged items upon arrival. With good packaging and short shipping times, we hope for items to reach you in their best condition. If you feel that your item is excessively damaged due to unreasonable packaging, please contact firstname.lastname@example.org to resolve the issue.
Q. What if I don't receive my order?
A. We do not provide customers with a tracking number unless they order one at checkout. If you have not received your item within 2 weeks, you can contact us at email@example.com.
Q. What is Sold Out?
A. It means we are currently out of a certain product and in the process of ordering and restocking more into our store.
Q. How do I pay?
A. Currently, we accept payments through Paypal. Paypal is a secure way to checkout with any Visa, MasterCard, Discover, or American Express credit card online. (You do not need a Paypal account to pay with your card.) We do not accept checks but we are planning to accept money orders in the future. For now, we only take Paypal orders.
Q. Are you available for commissions/custom orders?
A. Yes, currently I am. But you must contact me so we can go over prices. Please visit the Contact page for more info.
Q. What about wholesale?
A. If you would like large quantities of items for a party, store, or event where the item count is 30 or more, before placing any order, please go to the Contact page for contact info. You may be able to receive discounts for your purchase.